PRIVACY POLICY

At Sophie Skincare I take privacy seriously and only use the information I collect to provide my services. I do not share or sell the information I collect for any other purpose than providing the best possible service for my clients. At any time, you may request a copy of information I have recorded about you. You may also request I remove all identifiable information with respect to yourself. As a matter of course, I will delete your identifiable information if you have not undertaken business with us after 2 years.

For transparency, listed are the business services I provide and how each service uses the information we collect.

Beauty related services:

I request the minimum level of personally identifying information to run my business effectively. This is data you provide to me directly, for example, your name and contact details. I will never obtain information about you indirectly from sources outside my business. I store notes with respect to services I undertake to ensure I maintain and exceed my level of service. For example, your preferred treatments. I consider you have provided consent for me to store personally identifying information and information about your services based on your receiving services from me. Depending on the particular service(s) I am providing I may be required to ask questions related to your medical history. I will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact the service.

Appointment confirmations and reminders:

I will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. I consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Marketing:

I will not undertake phone, mail, email or SMS marketing without you first providing consent for me to do so. Of course, you may opt out of receiving marketing material at any time.

Data processors and data locations:

I use leading software solutions within the business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premises.

You may contact us at info@sophieskincare.co.uk to:

• Request a discussion about our Privacy Policy.

• Request information we have stored about you.

• Request we remove all identifying information about you.

• Make a complaint.